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Delivery and Returns Procedure

Delivery
 
If items are in stock they will usually be sent out to you within 2 to 3 working days by Royal Mail or Parcelforce.  A signature will be required upon delivery.
 
If an item that you have ordered is out of stock we will let you know by email and your payment will be refunded.
 
There is no standard delivery charge  We calculate the actual cost of delivery depending on weight and size and this cost will be displayed to you before you are asked for payment.
 
Returns Procedure

PLEASE NOTE - Items not displaying a valid Returns Merchandise Authorisation (RMA) number will be returned to the sender. You must request and receive an RMA before returning Items.

If an item that you have ordered does not meet with your requirements you may return it within seven days, unused and in its original condition to Country Checks at the address set out in the RMA procedure using the original packaging.
 
To access the RMA procedure please click on the "My Account" link displayed at the top of this website when you are logged in, click the 'Order History' link from the menu on the left and select the Order which contains the item you wish to return. An RMA section can be found on the page displayed.  The Returns section is specifically for RMA requests only, if you have any other problems please contact us on queries@countrychecks.co.uk.
 
When returning goods the package is your responsibility until it reaches us, therefore we recommend that you send the item back by a method requiring a signature on delivery, either Royal Mail Special Delivery or Recorded Delivery.  No refund will be made until the item has been received by us in its original condition.  No refund of postage will be given unless the item is deemed by us to be faulty and the responsibility for any item remains yours until it is received and signed for at our office.  No refund can be given for items cut to specific lengths or personalised items.
 
This does not affect your statutory rights as a consumer.
 
If you have received an incorrect item please use the Returns online system and we will reimburse you for the cost of returning the item(s) on the understanding that the item(s) have been supplied incorrectly and returned via the suggested method.
 
Please ensure that you put the Returns number on the outside of the package, as requested, as the item will be returned to Sender without this reference number displayed
 

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